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Return Policy

We want you to be happy with your purchase and your experience shopping with us. Whether you’ve already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us.

Returning or Exchanging a Damaged, Defective, or Incorrect Item

If you received an item that was delivered damaged or defective, or received an incorrect item, we’re sorry to hear that! Please read through the following:

    • We encourage you to inspect your items immediately upon arrival. For packages damaged, we recommend taking photos and contacting customer service; customerservice@optimalled.com our toll free # 888-988-6533
    • Without exception, items confirmed defective can be returned for a refund within 30 days. If a replacement item is not available, we may replace your item with a comparable one or refund at our discretion.
    • If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.
    • To request a return or exchange, please contact our team at RGA@optimalLED.com,or by phone at our toll-free number, 888-988-6533 -Monday through Friday 8am-5pm ET.

Returning or Exchanging a Non-Defective Item

We get it, sometimes you change your mind. If you’ve purchased from us and decided you no longer want or like one or more of the items, please read the following:

If you’re not completely satisfied with your purchase, most items can be returned for a full refund of the item’s purchase price, up to 30 days after receiving.

    • No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. OptimalLED maintains full discretion in decisions regarding a product’s fitness for return.
          • Each item will be inspected upon return. Items are subject to a restocking fee of up to 15% (which percentage is taken from the final purchase price less any shipping or handling charges) or, in extreme cases, refused based on the condition of the item.
          • If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
    • Unfortunately, shipping fees are non-refundable. If the original purchase was made under “ALLOWED Shipping” promotion, the original delivery shipping cost will be deducted from any refund that is issued to you.
    • Bulk and special orders are considered final and cannot be returned. We strongly recommend ordering a sample prior to placing the bulk order to ensure the product(s) meet your expectations. If you are working on a tight deadline, please contact our Customer Support Team. Our Support and Warehouse teams will do everything possible to accommodate your needs.
    • Items labeled as “closeout” “overstock” or “Final Sale” are considered final and cannot be returned.
    • To request a return, refund or exchange, please contact our Customer Support Team at RGA@optimalLED.com, or at our toll-free number 888-988-6533- Monday through Friday 8am-5pm and Friday ET.

How to Make a Return

  1. Contact our Customer Support Team RGA@optimalLED.com or at our toll free # 888-988-6533
  2. We will issue you a Return Confirmation Number.
  3. Ship returning items back within 30 days of purchase to the address our team will provide you.
  4. Pack all items in such a way that they will not become damaged during shipping.
  5. Be sure to include your Refund Confirmation Number and/or packing slip, so we can accurately attribute your returned items.
  6. Please ship with a carrier that provides tracking information and insure the package for the cost of the item or items. Items lost or damaged in shipping cannot be refunded.
  7. Refunds will be issued back to the method original payment was made within 5 – 7 business days of the item(s) arrival back at OptimalLED.
  8. If you have any further questions, don’t hesitate to get in touch with us again.

Still Have Questions?

Please reach out to our Customer Support Team. We’re here to help!

Toll Free: 888-988-6533

Email: customerservice@optimalLED.com

Please note, our Customer Support Team is available Monday through Friday 8am-5pm ET. Messages left outside of those times will be returned as soon as possible.

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