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Shipping Information

Shipping

Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges. Most orders ship via FedEx or USPS.

Cancellation

If you wish to cancel your order, call our Customer Service Department during normal business hours at
888-988-6533.

International Shipping, Alaska, Hawaii or APO, FPO & DPO Shipping

For questions regarding international shipping, or outside the continental United States contact Customer service at customerservice@optimalled.com or 888-988-6533

Pick-up

Arrangements may be made to pick up the order at our Toledo, OH fulfillment center.

Express & Overnight

Express and overnight delivery orders placed after 2pm EST will be shipped the following business day. Express and Overnight orders deliver Monday through Friday; Saturday and Sunday are not considered Service Days for Express and Overnight deliveries. If you have any questions regarding your overnight or express order, please contact 888-988-6533 during standard business hours (8:00-5:00 Monday-Friday). Any changes you need to make to the express shipping status must occur within one hour of placing the order. If the order is placed outside of standard business hours, customer service must be contacted before 2pm EST the next business day.

Free Shipping

Items offered as “free shipping” will be fulfilled without charge for ground service within the contiguous United States. Enhanced or expedited shipping options are available but subject to normal shipping charges.

Shipment on Customer-Provided Shipping Accounts

Customers may provide their own FedEx or UPS shipping account information when placing orders. Please contact customer service at customerservice@optimalled.com or 888-988-6533

Disclaimer

There may be shipping delays due to unforeseen and uncontrollable circumstances. OptimalLED is not held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to incorrectly addressed orders.

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